Communication plays Effective role in Success of Companies

Communication between the front office and another department in the hotel

Communication is defined as the exchange of information, facts and figures from one person that is the sender to the other person is the receiver. For the successful running of the business, it is very necessary for the company to have strong communication among all the departments of the company. For the hotel, it is more important to have proper and effective communication. This is majorly because of the fact that if the communication will not be good among all the departments then the services will be delayed and this will dissatisfy the consumers of the hotel.

Within the hotel, the most important department is the front office department. The major reason underlying this fact is that the front office is the only department which interacts with the consumers and guests coming to Hotel Hyatt. Thus, all the details of the consumers that what are the needs and requirements of the consumers how many guests have arrived, how many rooms are still vacant, maintaining the check-in and check-out of the guests and many other related tasks are performed by the front office department. Thus, almost all the information relating to the consumers is with the front office department of Hyatt Hotel only. Hence, it is very necessary for the front office department to have proper and clear communication with the company.

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The communication of the front office department is necessary to be good with the housekeeping department. This is major because the reason that front office knows how many guests have been allocated what number of rooms and this information needs to be communicated with the housekeeping department (Abbas, Mansour and Elshawarbi, 2018). This is majorly because of the reason that with this the housekeeping department will know how many basic kits, first aid or medical kits, and accessories need to be kept in the room for the use of the guest. Now if the communication of this information is not clear with the housekeeping department then they will not know the exact position of the guest (Chickasha, 2019).

Also, the housekeeping department needs to properly communicate with the front office department. This is majorly because of the reason that if the housekeeping department has not cleaned the rooms and has not communicated this information to the front office department the front office department allots the room to the guest. Now in this situation, the goodwill of the hotel will degrade as the rooms are not clean and have been allotted to the guest. This will impact the goodwill of the company and this is majorly because of the lack of communication.

Also, the front office department needs to communicate with the food and beverages department. This is major because of the reason that the food and beverage department wants to know about the number of guests in the hotel. This is mainly because of the reason that the food and beverage department needs to make food in accordance with that requirement only. Otherwise, the food will be wasted. Thus, communication between the front office and the food and beverage is very essential. This is major because of the reason that the front office knows how many guests have come into the hotel and this number helps the food and beverage department in knowing the requirements of the food. Thus, here the communication needs to be very effective between the front office and the food and beverages department.

Also, the communication between the front office and the marketing of the hotel needs to be very effective. This is major because of the reason that the marketing plan of Hyatt is mainly dependent on the front office department. This is mainly because of the reason that the marketing department relies on the data of the front office to know which type of consumers come frequently to the hotels. This is major because of the fact that the marketing department will then focus majorly on that segment of the consumers. This is majorly because of the fact that the front office department has all the records of the consumers and this record if communicated to the marketing department will help the marketing department to focus on a particular group of consumers (Wulandari, 2016).

Effectiveness of communication

For the business to be successful it is very necessary for the hotel to have effective communication within all the departments of the communication. This is major because of the reason that if what is communicated to one department they are not able to understand the fact then the communication is useless. For the communication to be effective it is necessary for the receives of the message to understand the message in the same way as intended by the sender of the message. This is because of the reason that if the message will not be understood in the same way then many different things can happen (Austin and Pinkleton, 2015).

Thus, it is very necessary for Hyatt hotel to have effective communication. This is major because of the fact that effective communication leads to the fulfilment of the work with efficiency and effectiveness. Also, if the communication is on time and is clear then there will be clarity of the work that is which work is performed by whom is clear then the work will be accomplished on time. Also, effective communication can help the hotel in increasing the goodwill of their company. This is major because of the reason that if the communication is good then the services of the hotel will be on time. This on-time delivery of the services of the company will attract more of the consumers and this will increase the goodwill of the company.

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This effective communication will help the company in making the operations of the hotel effective. This is major because of the reason that if the communication is proper then the coordination among all the departments will be good. This will ensure effective operations within the hotel. Also, to satisfy the consumers it is very necessary for the hotel to have proper communication. This is major because of the reason that with the help of effective communication, the hotel employees will come to know about the needs and demands of the consumers and this will further help the hotel to make the strategies which will help in catering to and fulfilling the needs of the consumers and the guest. Effective communication helps the employees build strong relations with the other employees and stakeholders of the hotel. This is because of the fact that if the employees have good communication skills then every other employee will like to work with that employee and this will build a strong relationship among them.

Also, if verbal and non-verbal communication is effective among the employees of Hyatt Hotel then it will be very helpful for the company to have a good reputation among the consumers. This is major because of the reason that if the employees of the hotel know that when they have to use verbal communication and non-verbal communication then it will be very helpful for the hotel to manage the work of the employees. One more reason which outlines the effectiveness of communication in managing the operations of the hotel is that the people coming to the hotel have different attitudes, temperaments, perceptions and differences in nature (Oetzel, 2017). Thus, when dealing with guests of different natures then communication skills will help the employees of the hotel to manage communication with the different types of people belonging to different cultures and backgrounds.

CONCLUSION

With the help of the report, it was concluded that communication plays an effective role in the success of the company. This is majorly because of the reason that if the communication is not good then the work of the company will not be done on time and this may result in a decrease in the effectiveness of the company. The present report outlined the communication of the front office department with the different departments of the hotel such as housekeeping, marketing, and many others. Also, in the end, the report highlighted the effectiveness of communicating in the proper way.

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